Quality Assurance

What is the construction of the Klaussner Outdoor DRAINABLE cushion?


Klaussner Outdoor has a unique drain-through cushion that combines a variety of features to make it the best cushion for outdoor applications.


Available for Premier and Select collection styles only, the DRAINABLE cushion is a composite of multiple layers of premium quality thermally bonded conjugate fibers. Conjugate fibers are small spirals that spring against one another. This springing action will allow moisture to rush through the fibers and also increase the life of your cushion.


The middle section of the cushion is a firm core conjugate fiber that provides body and durability. Added to the core are intermediate layers also made of conjugate fibers. The quick-drying construction minimizes the opportunity for mold and mildew. Each cushion core is encased in a thin fiber wrap to give the cushion its final great feel and appearance.


You have an option for your cushions to be reversible (meaning you can occasionally flip them as needed) or with a drain cloth in the bottom. The drain cloth is a synthetic mesh material sewn into the underneath of the cushion and allows moisture to flow through quickly speeding up drying time so that you can enjoy your outdoor living space very soon after it rains.


Your fabric choices are also important and Klaussner Outdoor only uses 100% solution dyed acrylics or acrylic/polyester blended fabrics.



What is the construction of the All-Weather Wicker?
Each piece is hand-woven with high density polyethylene fibers featuring beautiful nature inspired finishes and the best weathering enhancements available. The frames are constructed of cold-drawn premium quality aluminum tubing.


What is the construction of the Aluminum?
The Aluminum product is tubular frames constructed of cold-drawn premium quality aluminum tubing. The finishes are a combination of the latest liquid and powder coat finishing material for performance and durability.


How do I clean my outdoor all-weather wicker and aluminum furniture?
Klaussner Outdoor All-Weather Wicker and Aluminum is perfect for areas such as decks, pools, patios and gardens for years of enjoyment and durability. The frames are virtually maintenance free. Just wipe off with mild soap and water as needed.


For best results, inspect your frames each season and avoid harsh abrasive cleaners. Do not allow dirt to build up on frames or cushions.


For fabric cleaning, spot wash with mild soap and warm water using a sponge or soft brush or simply hose down regularly. If you choose to machine wash your casings, select the gentle cycle and air dry. Do not use a clothes dryer. 


Can I order replacement cushions?
Yes! You may want an extra set of cushions for a new look or different seasons. Check with your local retailer for prices and fabric availability.


I need assembly instructions for my furniture. Can you send this to me?
If the items you purchased require assembly, the instructions should have been in the box the product came in. If this is missing or you have misplaced it, please provide us with the following information: your name, address, telephone number, a copy of your bill of sale, and the manufacturer's style number of the piece that needs to be assembled.


Click here to contact Consumer Relations or mail to:

 

Klaussner Home Furnishings
P.O. Drawer 220
Asheboro, NC 27204
Attention: Consumer Relations


I am missing the hardware to assemble my furniture. Can you send this to me?
If you received your furniture in a secure box, all the hardware should have been packaged inside. You should contact the furniture retail dealer with whom you purchased the product. They can order the parts through Klaussner Home Furnishings Parts Department.


Are you sharing my personal information?
No, We do not share your information with any other company.